1. Who we are
Altaris LLC, a Minnesota limited liability company, operates RunUp Games ("RunUp," "we," "our," or "us"). Our mailing address is 1639 Bluewater Ln, Woodbury, MN 55129, United States. Contact privacy@runupgames.com for privacy questions and requests.
RunUp helps people discover courts, coordinate recreational games, communicate, and record activity. Our Terms of Service explain the rules for using RunUp. This policy does not replace device permissions or any separate consent required by law.
2. Information we collect and why
Accounts and profiles. We collect sign-in information, name, email address, username, date of birth, authentication and public-profile identifiers, avatar, sport preferences, and settings. We use this information to authenticate users, apply age eligibility rules, display profiles, secure accounts, and manage requests. Social sign-in supplies information authorized through the sign-in provider.
Games and social activity. We store games, rosters, invitations, RSVPs, teams, scores, player statistics, court submissions, friend requests and relationships, chat membership, blocks, and related activity. These records support coordination, player profiles, game history, and safety controls.
Communications and submissions. We process direct, group, court, and game messages; voice messages you record; safety reports and relevant reported content; support correspondence; and bug reports, including screenshots or photos you choose to attach. We use these to deliver communications, investigate problems, and address abuse.
Technical information. App and infrastructure services process account and device identifiers, IP addresses, push tokens, app and operating-system versions, device context, error reports, and service logs for operation, notifications, security, and reliability. Optional usage analytics are described in section 6.
3. Location and nearby presence
With device permission, RunUp uses location to position your map and find nearby courts, games, and players. Map, court-lookup, or geocoding requests can send a search area or selected coordinates to the relevant provider. Turning off player sharing does not turn off every location-based lookup you choose to use.
Sharing your device location with other players is optional and controlled by Share location inside RunUp in Settings. When sharing is enabled, RunUp uploads location and presence while the app is in the foreground. RunUp does not continuously collect or upload your device location in the background. A write already submitted before backgrounding can still finish.
The in-app approximate setting reduces the precision of outgoing shared coordinates before upload. It does not make your location anonymous or prevent others from inferring where you are. Device-level precise/approximate permission is a separate control. If precise sharing and device permission are enabled, uploaded coordinates can be precise.
Shared presence is available to eligible signed-in RunUp users, including people who are not your friends. Blocking someone does not make the map friends-only or guarantee that they cannot obtain shared map information. Avoid sharing from a sensitive location.
Turning sharing off stops new player-location uploads and removes stored player coordinates and live/recent presence copies through the cleanup process. Online viewers receive the removal after synchronization; offline devices can retain a previous view until reconnecting. When sharing remains on, a Recent or Away indicator can remain after you leave the foreground until it expires. Display expiry and scheduled server cleanup are separate, and removal is not instantaneous. Court or game locations you submitted remain separate from live player sharing.
4. Who can see profiles, activity, and messages
Other eligible users can see public profile fields such as names, username, avatar, and sports, along with game, court, or activity information made available by the relevant feature. Email, date of birth, and private account settings are not public profile fields. Do not put private information into a public name, game description, or court submission.
Messages and voice recordings are made available to authorized conversation participants. Public court chats can be joined by other eligible users. Group participants can add members; membership and history access depend on the conversation type. A former group member can retain access to history from before departure, but cannot read or play newer messages. Private rooms require current membership. Blocking a direct-message participant restricts subsequent direct-message access and voice upload/playback; it does not recall previously received copies or remove someone from every shared group.
Voice playback requires account and conversation authorization rather than a public download link. Messages and voice recordings are not end-to-end encrypted: RunUp and its infrastructure providers can process them to operate the service and address support, security, legal, or safety issues. Authorized operational access can include reported content. Recipients can save or share information independently, and deletion cannot recall their independent copies.
5. Service providers and other disclosures
We use Clerk for authentication; Firebase and Google services for database, file storage, and backend infrastructure; Expo for app delivery and push services; Sentry for diagnostics; and PostHog for optional usage analytics. Maps and court discovery also use platform map services and OpenStreetMap-based services, including Overpass and Nominatim. Requests to these services can expose network information and the search area, query, or coordinates needed for the request. Our business email service processes support and privacy correspondence.
We disclose information to providers as needed for their functions, to recipients you choose through RunUp features, with your permission, or when reasonably necessary to comply with law, protect users, investigate abuse, or secure the service. Information can also be transferred in a merger, acquisition, or business restructuring, subject to applicable law and notice requirements. Information may be processed in countries where we or our providers operate, including the United States.
We do not sell your personal information. Enabling usage analytics is not permission to sell data or use private messages or individual location histories for advertising. A future commercial use would require appropriate disclosures and any legally required choices before it begins.
6. Analytics, diagnostics, and website requests
Optional usage analytics start disabled and are sent to PostHog only after you enable Share usage analytics in Settings. You can disable that preference again. Events can include feature interactions, app version, platform, and reduced-precision location or map context. Account identifiers are hashed for these events, but remain linkable to an account; they are not anonymous. Turning analytics off stops future optional events and does not itself delete previously collected events.
Sentry error reporting and operational logs are separate from optional usage analytics. Diagnostics can include an account identifier, device/app context, and error details. The production app disables session replay and Sentry log capture; error reporting still operates. Do not include passwords, authentication codes, or unnecessary sensitive information in reports.
Our website forms prepare an email in your email application. Preparing a draft does not submit a request: you must send it. Website hosting also processes ordinary network requests and associated technical information to deliver and protect the site.
7. Retention and account deletion
We retain account and feature data while needed to provide the service. Retention also depends on the record's purpose, whether it has been deleted or expired, support or safety needs, legal requirements, and provider processing. Recent presence has an expiry and scheduled cleanup; expiry of a map display does not mean every service log or backup has been erased.
You can initiate permanent account deletion in RunUp Settings or use our account deletion page if you cannot access the app. Deletion disables account access and runs staged cleanup of profiles, private account data, friend links, location presence, statistics, sent messages, voice files, uploaded bug-report files, and login identities. Completed game records can remain for other participants with your identity removed from the retained record. Avoid placing identifying details in free-text game content, which may require separate review.
Deletion runs in stages, includes a later cleanup pass, and retries interrupted work. Provider requests and unresolved cases can require further processing or manual review. Apple-linked accounts also require handling of the associated Apple authorization. A successful request or sign-out does not mean every provider copy has already been erased. Contact privacy@runupgames.com for help or an update.
We request removal of account-associated analytics and diagnostics through the providers' supported processes. Some historical diagnostic events cannot be removed individually from an issue containing other users' events and can remain until applicable provider retention expires. Provider-held metadata, backups, and historical copies can persist separately. We do not promise immediate deletion or one fixed erasure deadline across all providers and backups.
Minimal completed deletion-processing records are retained for 30 days after completion before scheduled cleanup. Pending jobs remain available to finish processing. Limited records may also be retained where necessary for legal obligations, fraud prevention, security, disputes, or safety. Retained information remains subject to safeguards and is not retained as a hidden marketing archive. Independent recipient copies and information outside our control are not recalled by deleting your account.
8. Your choices and privacy requests
You can edit profile details and manage sharing, approximate location, notifications, and optional analytics in RunUp Settings. Device settings control location, microphone, photo, and notification permissions. Voice recording requires microphone access; support images are submitted when you choose them. Denying a permission can limit the related feature. Uninstalling RunUp does not delete your account.
Email privacy@runupgames.com to request access, a copy, correction, deletion, or other privacy rights available where you live. The data-copy option in Settings opens an email request, rather than an immediate automatic export. We may verify ownership and ask for enough information to locate the relevant data; do not send passwords or authentication codes.
Where applicable, you can also ask us to restrict processing, withdraw consent, or review a denied request. Rights, exceptions, and response periods depend on applicable law. We will explain a denial and available review options where required. You may contact the relevant regulator, and we will not discriminate against you for exercising protected privacy rights.
9. Children and teens
RunUp is intended for people aged 13 and older, initially in the United States. We use the date of birth supplied during registration to screen eligibility. Do not misrepresent your age. If we learn that an account belongs to a child under 13, we take steps to disable it and delete associated personal information as appropriate.
Teens and guardians should consider profile visibility, chats, location sharing, and in-person meeting risks. Age screening does not make an event supervised or guarantee another person's identity. Contact privacy@runupgames.com if you believe a child under 13 has supplied personal information.
10. Security
We use technical and organizational safeguards, including access controls, authenticated media delivery, and encryption in transit. No service can guarantee perfect security. Report suspected vulnerabilities to security@runupgames.com and avoid sending unnecessary personal information.
11. Updates and contact
We identify revisions by the updated date and provide notice of material changes through the service or another appropriate channel when required. We obtain separate consent where required before a new use begins. The previous website policy remains available for reference.
Privacy and deletion: privacy@runupgames.com. General help and safety reports: support@runupgames.com. Mail: Altaris LLC, 1639 Bluewater Ln, Woodbury, MN 55129, United States. RunUp is not an emergency service; contact local emergency services for immediate danger.