Account deletion

Request deletion of your RunUp Games account.

RunUp Games is operated by Altaris LLC. In the app, open Settings and choose permanent account deletion. If you cannot access the app, email us using the request below.

Deletion request

Account deletion form

This form prepares an email; it does not submit a request. Review and send the draft, or email privacy@runupgames.com directly. A reason is optional. Do not send passwords or authentication codes.

What to expect

Deletion notes

Verification

Support may ask you to verify account ownership before deleting account data.

Timing

In-app deletion disables account access and starts staged cleanup, including a later cleanup pass and retries. Email requests require account verification. Provider processing and unresolved cases can take longer; sign-out is not confirmation that every copy has been erased.

What is deleted

Cleanup covers profiles, private account data, friend links, location presence, statistics, sent messages and voice files, uploaded bug-report files, and login identities. Completed game records can remain with your identity removed. Uninstalling the app does not delete the account.

Limited retention

Minimal completed deletion-processing records remain for 30 days before scheduled cleanup; pending jobs remain to finish processing. Necessary safety, security, dispute, or legal records can be retained. Provider diagnostics, metadata, and backups follow their supported deletion or expiry processes; there is no single guaranteed erasure deadline. Independent recipient copies cannot be recalled. See the Privacy Policy for details.